Frequently Asked Questions

  1. WHAT IS YOUR GUARANTEE?
  2. CAN ORDERS BE SHIPPED TO ANOTHER ADDRESS?
  3. WHAT ARE YOUR PRODUCTS MADE OF?
  4. WHAT IF I WANT TO PAY BY CHECK INSTEAD?
  5. WHAT IF I WANT TO RETURN AN ITEM?
  6. WHAT HAPPENS IF I RECEIVE DAMAGED GOODS?
  7. I DO NOT HAVE A CREDIT CARD, HOW CAN i PAY?
  8. HOW DO I GO ABOUT TO PLACE AN ORDER?
  9. 'WHAT ARE THE DELIVERY TIMES?
  10. DO YOU SHIP INTERNATIONALLY?
  1. WHAT IS YOUR GUARANTEE?
    We have a 100% satisfaction guarantee. Your complete satisfaction is our number one priority. Our goal is to provide each customer with the fastest and highest level of satisfaction. Therefore, if you are not completely satisfied with your item, you may return it within 30 days of the shipment date. Please return items in original package and packing slip; and please make sure all pieces are enclosed. Please see our return policy.

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  2. CAN ORDERS BE SHIPPED TO ANOTHER ADDRESS?
    Yes. Enter the information during checkout in the comments window. If you are mailing in your order, please provide the address where you wish the order to be sent. NOTE: No PO boxes please!

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  3. WHAT ARE YOUR PRODUCTS MADE OF?
    Polyresin, Bone, China, Porcelain, Jade Porcelain, Stoneware, Patchwork, Cubic Zircon ,Diamond Gold ,Gemstones, Pearl, Sterling Silver, Hong Tze, Frosted Acrylic, Gypsum, Dolomite. For more information, check out product information.'

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  4. WHAT IF I WANT TO PAY BY CHECK INSTEAD?
    Please use our MAIL ORDER FORM. Complete the order form and send it with your check payable to "Bennett Russell" and mail to:

    BRs Gift Shop
    c/o Bennett Russell
    1001 McNutt RD # 297
    Conway, AR 72034

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  5. WHAT IF I WANT TO RETURN AN ITEM?
    You may choose to return any item that is not damaged for any reason, there will be a 20% re-stocking charge that will be applied. Please see Shipping & Returns.

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  6. WHAT HAPPENS IF I RECEIVE DAMAGED GOODS?
    Contact Brs Gift Shop via e-mail immediately- within three days - upon receipt and we will process a claim on your behalf. A replacement product will be shipped to you upon verification and completion of your claim. Please provide complete information (ie:order info,shipping info etc.) in your e-mail notification so that we can process your claim in a timely manner.

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  7. I DO NOT HAVE A CREDIT CARD, HOW CAN i PAY?
    You can pay with a certified check, personal check or money order by requesting an order from via email. Your order will not be processed until the check clears.

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  8. HOW DO I GO ABOUT TO PLACE AN ORDER?
    Select items online by browsing product categories, searching by product description, or searching by item number. Click the "Add to Basket " button or the product's name, and continue to place items into the shopping cart one by one. To order a quantity of more than one, click the product name.

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  9. 'WHAT ARE THE DELIVERY TIMES?
    It takes 1 to 2 days to process the order. Then another 5 to 10 days depending on your location. All orders are sent Ups ground. If another delivery method is requested at the time the delivery, it will vary depending on the area. Note: Days refer to business days, not including holidays. You will receive an email when order is shipped with tracking number.

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  10. DO YOU SHIP INTERNATIONALLY?
    Sorry, but we currently only ship to the United States and Canada. We receive many requests for shipping to Europe and Asia, but unfortunately we are not able to handle the billing and shipping logistics at this time.

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